Excellent Service
The T2R team is constantly working to make sure that you have an incredible time in Rwanda.
First and foremost, we offer you a “No Worries Guarantee.” With our guarantee, we promise 5 things:
- An incredible guide (carefully selected and properly compensated)
- A fantastic vehicle
- All accommodations as noted in your itinerary
- 24-hour service and assistance from a company owner at any time of day from anywhere in the world during your trip
- If you experience any problems or disappointments, let us know and we’ll make it right.
Even more, we offer the following:
Pre-safari
- Honest, knowledgeable & sincere planning advice
- Credit cards and personal checks accepted
- Our “Triple Check System” to confirm and prove that all bookings have been properly made and confirmed*
- A toll free number to call us with any safari planning questions
- Fair and consistent pricing: our first offer is always our best offer. We are not the cheapest company but we usually have the lowest price when compared to similar-quality companies.
Company
- A+ rating with the Better Business Bureau
- Consistently positive reviews on TripAdvisor and Fodors
- A truly strong Social Mission to educate children
- Phones answered at any time every day in both Rwanda and the USA.
- Experienced, well-trained, friendly and motivated guides
Vehicle:
- Unlimited mileage in a 4WD vehicle in excellent condition
- Comfortable seats with extra cushions (upon request)
- Air-Conditioning
- Car radio
*Triple Check System: (1) The Rwanda team books and confirms the accommodations. (2) The USA team double-checks the accuracy of the bookings. (3) Those booking confirmations are emailed to the customer for peace of mind and the chance to triple-check for accuracy.