Terms and Conditions

GENERAL TERMS & CONDITIONS

1. Tour Payment & Price

Your initial non-refundable deposit is comprised of the full cost of your gorilla permit(s) plus 20% of your non-gorilla permit costs as outlined above. This initial deposit is required to reserve your space and gorilla permits. A second payment of 30% (of the non-gorilla permit portion) is due 4 months prior to the first land day of the trip and a final payment of 50% (of the non-gorilla permit) is due 2 months prior to the first land day of the trip. Payment is accepted as follows: 1) U.S. Dollar check made payable to Treks 2 Rwanda, 253 Duke Street, Saint Paul, MN 55102 or 2) by wire transfer to our account in Saint Paul, MN or 3) by credit card as processed by our office in Saint Paul, MN. The price quoted is based on current park entry and concession fees.  If these fees should go up, the total cost of the itinerary will go up accordingly.

1.a. Park Fee Assumptions

The price quoted assumes the following conservation fees: Gorilla Trekking Permit ($1500 USD per person per permit); Golden Monkeys ($100 USD per person per permit); Chimpanzee Trekking ($90 USD per person per permit). Minimum ages for trekking: gorillas & chimpanzees -15 years old; for golden monkeys – 8 yrs old. Permit fees are non-refundable.

2. Hotels

The above-noted accommodations will be immediately booked and confirmed upon receipt of payment and/or a signed contract. In the unlikely circumstance that, by the time T2R tries to confirm and book, the rooms are no longer available, T2R will allow the traveler(s) to give input on the selection of alternate locations. The total price may be adjusted as a result.

Traveler is advised to review the websites of the above-noted accommodations and/or to search for and read online reviews. While we do our best to recommend and accurately describe the best accommodation choices for your situation, T2R cannot be held liable when the traveler’s expectations differ from the actual accommodation. Should a traveler arrive at an accommodation and find something unacceptable, T2R will assist with the identification of a new location, but the costs will be billed to the traveler’s account. If the accommodation has a defect that the traveler believes warrants a refund, T2R will aggressively pursue a refund on traveler’s behalf.

3. Not included in Prices

Prices quoted do not include costs of obtaining visas and passports, telephone calls, laundry, entertainment arrangements not shown in the itinerary, beverages unless specified, or any other items of a personal nature.

4. Amendments to the itinerary

If after this contract has been signed, the traveler wishes to change the itinerary, Treks 2 Rwanda will try to accommodate you wherever possible. We are happy to make small changes, like adding or subtracting activities and will not charge change fees in these cases. However, any substantial change requested by the traveler may result in a change fee of $100. Examples of substantial changes would be reordering the itinerary or changing the itinerary dates.  Of course, any changes that increase or decrease the cost of the itinerary will be charged (or credited) to the customer’s account accordingly.

5. Cancellation and curtailment

In the event of the traveler(s) canceling their reservation for any reason, traveler(s) will be charged a penalty as outlined below. Please note that your trip cost is categorized as “gorilla permit cost” and “non-gorilla permit cost.” All gorilla permits are non-refundable upon signing your contract. The incremental cancellation fees pertain the non-gorilla permit cost. No cancellations or notifications of reduced numbers booked are accepted by phone. Only written notifications are considered valid. Written notifications include email. No-shows are considered cancelled at the date of their first expected arrival. There will be no refunds to clients who do not complete an itinerary.

 

If cancelled: Penalty is:
From date of signed contract all gorilla permits are non-refundable 100% of gorilla permit cost
More than 4 months prior to first land day 20% of non-gorilla permit cost
More than 1 month and less than 4 months prior to first land day 50% of non-gorilla permit cost
Less than 1 month prior to first land day 100% of non-gorilla permit cost
Example: If first land day is August 4, then 4 months prior is April 4, and 1 month prior is July 4 or if first land day is July 31, then 4 months prior is March 31 and 1 month prior is June 30.

6. Unavoidable circumstances

The company does not hold itself responsible nor can it be held responsible for any delays prior to departure or, during the course of any tour mentioned whether brought about by technical difficulties, strikes, weather conditions or any other circumstances whatsoever, whether foreseen or unforeseen. It is understood that any expenses relating to these unscheduled extensions, amendments, or curtailments (eg. hotels, meals, airfares, telephone calls, etc) will be for the travelers’ account. We make every effort to ensure that all arrangements and services connected with your tour will be carried out as specified in the most efficient and effective way possible. However, we do not have direct control over the provision of services by suppliers and, whilst they are in all cases selected with the utmost care, we do not accept liability for error and omissions of such suppliers.

7. Travel documents

We do not accept responsibility for any consequences whatsoever from a traveler failing to ensure that he or she has complied with the necessary health, passport and visa requirements.

8. Travel Insurance

In today’s changing travel environment, it’s important to protect your travel investment so you can relax and enjoy your trip. Unforeseen events such as flight delays, baggage loss or even a sudden sickness or injury could impact your travel plans. For your convenience, we offer a Travelex Insurance Services protection plan to help protect you and your travel investment against the unexpected. For more information on the available plans click here or contact Travelex Insurance 800-228-9792 and reference location number 23-0071. To get a quote or to enroll click here.

The product descriptions provided here are only brief summaries and may be changed without notice. The full coverage terms and details, including limitations and exclusions, are contained in the insurance policy. Travelex Insurance Services, Inc CA Agency License #0D10209. Travel Insurance is underwritten by Berkshire Hathaway Specialty Insurance Company, NAIC #22276. V94

9. Contract

Once payment in whole or in part has been made by the traveler for a booking, the traveler shall be deemed to have accepted the terms and conditions contained herein as applicable to the contract entered into between the Company and the traveler.

10. Disclaimer

Treks 2 Rwanda (T2R) acts only as an agent for the various independent suppliers that provide hotel accommodations, transportation, sightseeing, activities, or other services connected with its tours. Such services are subject to the terms and conditions of those suppliers. T2R and their respective employees, agents, representatives, and assigns accept no liability whatsoever for any injury, damage, loss, accident, delay, or any other incident which may be caused by the negligence, defect, default of any company or person in performing these services. Responsibility is not accepted for losses, injury, damages or expenses of any kind due to sickness, weather, strikes, hostilities, wars, terrorist acts, acts of nature, local laws or other such causes. All services and accommodations are subject to the laws and regulations of the country in which they are provided. T2R is not responsible for any baggage or personal effects of any individual participating in the tours/trips arranged by T2R. Individual travelers are responsible for purchasing a travel insurance policy, if desired, that can cover some of the expenses associated with the loss of luggage or personal effects.


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